Monday, 8 April 2013

Time Warner Cable Says Phone Outage Affects 800,000 Customers

Time Warner Cable Inc. (TWC), the second- largest U.S. cable company, said intermittent technical problems have been preventing some customers from using its home-phone service.
More than 800,000 customers were potentially affected, Bobby Amirshahi, a spokesman for the New York-based company, said yesterday in an e-mail.
“There’s a technical issue preventing a limited number of our home phone customers from placing or receiving calls on an intermittent basis,” the company said. “Our engineers are working on the problem to restore service as quickly as possible.”
Emergency calls to 911 were still being routed, Amirshahi said.
Time Warner Cable served about 5 million residential phone subscribers as of Dec. 31, according to its annual report.

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